Return and Refund Policy

Effective Date: 10th September 2024
Contact Email: support@devaproductandservices.in
Address:
Deva Product & Services
Shyam Niwas Shop-2, Near Adi Shakti Durga Mansa Mandir
Kathla Rauri, Subathu Road, Dharampur,
Distt. Solan, Himachal Pradesh – 173209

At Deva Product & Services, customer satisfaction is our priority. We provide the following policy for returns, exchanges, and refunds on our astrology-related products.

1. Eligibility for Return and Refund

  • You can request an exchange or refund within 10 days of receiving the product.
  • To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition you received it.
  • The following products are not eligible for return or refund:
    • Personalized Kundali
    • Opened or used incense sticks, dhoop, or Havan Samagri
    • Damaged items due to improper handling by the customer

2. Return and Exchange Process

  • Before initiating a return or exchange, you must communicate with our customer support team by emailing us at support@devaproductandservices.in. This communication must include your order number, product details, and reason for the return or exchange.
  • You can  return the product  within 10 days.
  • Once we receive your request, our support team will guide you through the return or exchange process.
  • In case of an exchange, we will send a replacement product once we receive and inspect the returned item.

3. Refund Policy

  • If your return is approved, you will be eligible for a refund. The refund will be processed within 7 business days of our approval and will be credited back to your original payment method.
  • Refunds may take additional time to reflect in your bank account depending on your financial institution’s processing time.
  • Shipping charges for returning the product will be borne by the customer, except in cases of defective or wrong product delivery.

4. Cancellation Policy

  • Before cancelling a product, you must first communicate with our customer support team via support@devaproductandservices.in to inform us of the cancellation.
  • Cancellations can only be processed if the product has not yet been dispatched. If the product has already been shipped, you will need to follow the return process after receiving the product.

5. Defective or Incorrect Product

  • In the event that you receive a defective or incorrect product, please contact our customer support within 48 hours of delivery.
  • We will arrange for the product to be returned at no cost to you and will offer a replacement or full refund, depending on your preference.
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